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We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 30 days of delivery.

What others have, we also have:

1. Confidential Shipping.

   Your purchased dolls or accessories will be packaged in plain cardboard boxes with no external descriptions of the products, ensuring that others cannot discern what you have bought.

   
   
   
   

   1. Secure Payment

      For detailed payment information, please click here to view.

   What we offer, others may not provide:

   1. Collaborating with doll collectors to offer free scheduled doll viewing services.

      We collaborate with doll collectors to provide complimentary, pre-scheduled doll viewing services. Currently, we have partnerships with German doll collector Britney and Swiss doll collector Sonia. This collaboration aims to offer you a more objective and firsthand understanding of our adult dolls before making a purchase, allowing you the opportunity for an up-close experience. Furthermore, this partnership helps address the challenge of objectively describing the user experience. If you're interested in visiting us, please click here for more details. We are also in the process of expanding to other countries, and if you're an experienced gamer, feel free to contact us to inquire about potential collaborations.

   2. Shipping Upon Your Confirmation

      We initiate shipping only after receiving your confirmation, following the completion of production. Prior to that, we conduct thorough inspections, both at the factory and within Kanadoll's facilities. Subsequently, we provide you with all production photos and videos, ensuring a production process free of errors.

   3. Experienced Industry Customer Support

      Our customer support team boasts over three years of experience within the doll industry. They are here to patiently address all your inquiries, both before and after your purchase, providing comprehensive support and assurance throughout your buying journey.

   4. 100% Authenticity Guarantee

      We stand behind the authenticity of our products with a 100% guarantee. If, upon receipt, you confirm that a product is not authentic, we will promptly process your refund. Delivering top-notch service remains our highest priority.

We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 30 days of delivery.

You can reach out to us via email return@Trudollx.com or live chat.